April 4, 2011

Ultimate Global Service

Traveling between home and the pied-à-terre I've managed to loose the fabulous silver tipped spatula (applicator) for the Eye Concentrate I've just purchased.

First thing that came to mind was contacting someone at La Mer, so I went onto the website, and requested a replacement, not sure if they'd be able to do it, especially being in South Africa. Was I delighted!

The 'Consumer Experience Representative' contacted the La Mer guys in South Africa, who contacted me to let me know that I could collect a new one at the V&A Waterfront store in Cape Town (as requested). It even came with a little travel pouch (no pun intended, I'm sure).

The cherry on top was, as always, the pleasant and knowledgeable team that is La Mer, the friendly and professional way they handled my request, all adds so much to why I love La Mer.

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